Should your business have a toll free number for customers to make sales, service and billing inquirers? The industry began in the early 1970?s and today most customers expect you to have it. Providing a toll free line can bring in a number of benefits to your business.
From the customer standpoint, it opens an opportunity to inquire about your products or services at no expense. Not only does it show you are established and successful, but it also shows that you care about what is convenient for them. It creates a corporate image of your company in their mind. Customers expect you to give something back in return for their business.
Think of it this way. Have you ever purchased from a company tthat didn?t have a toll free number? Some companies may not benefit from a toll free number, such as those with business to business sales or companies with a limited local targeted market. In other cases, such as catalog sales, Internet stores or companies with a continuous demand for support will most definitely need it. A toll free number allows you to advertise a ?local? number to anyone in the United States. It is human nature to be attracted to anything free and it entices the customer to act now.
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